Telephone support

It is necessary to have our phone system upgraded and so there will be no phone support today. 14 March 2013. Email, fax and online ordering will work as usual. we are expecting normal service to be resumed again tomorrow (15 March 2013). I am sorry for the inconvenience.

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Hymer safety steps

ST8407 -Safety Warehouse Platform Steps Hymer storing-folded-Safety-StepsWe have a new range of very competitively priced podium steps; Made of strong aluminium, these steps are designed for the professional trade and industrial user. There are two versions, fixed height (5 models) and telescopic (2 models). All guaranteed for five years.

You can see / buy the full range here http://www.austinwhiteladders.co.uk/podium_safety_steps_sherpa.htm#safety-steps

 

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BoSS Towers

Due to a manufacturing supply problem, there is a typical delay of fourteen to twenty one days delay for delivery of BoSS towers, and some components. Please allow for this delay when ordering. We are sorry for the inconvenience and are working on an alternative solution

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Live help down time

Our websites are always UK based (unlike our competitors), however,

Our mirror site / servers.

We are facing a sudden power outage and the dashboard, widget and website is temporarily down. Our NYC data centre is experiencing significant flooding as a result of Hurricane Sandy. Zopim, along the rest of New York, is expected to go dark for a couple of hours.

In the event of scheduled downtime, we actually have contingency plans to keep the service running. Typically, our data centre has available fuel reserves to go on for at least 5 more hours without power, giving us sufficient time to react. However, this time round the flooding caused by Hurricane Sandy has submerged and destroyed the fuel pumps, rendering the fuel reserves useless. All services affected by the power outage were suddenly taken offline without notice. There was nothing we could do about this.

Fortunately, our blog is still running (from another data centre) so we’ll keep you posted with updates. In the meantime, we pray for the safety of our fellow friends at the NYC data centres. Hopefully they have all evacuated in time.

This is only effecting the live chat / help service

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Ladder stabilzers and staging bracket kits

Good news,

The factory that makes the STAG30 etc. range of staging kits, trestles and stabilizers for us is now back up and running (after a bad fire), there is obviously a large back log of orders from people that during the factory fire and those orders take priority. All new orders will take two to three weeks, and will be strictly first come, first delivered basis, this is only fare.

This range can be seen / ordered here

http://www.austinwhiteladders.co.uk/ladder-safety-equipment.htm

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Telephone Sales Support

Please note that there will be no phone support from Friday 6th July < Monday 16th July 2012, due to annual holidays timed to align with telephone system upgrade. Email support should be unaffected so please email service@austinwhite.co.uk. Online orders are completely unaffected

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Hedgemaster Factory Production Problem

There has been an incident at the factory where the hedgemasters and stabilisers are made, all of the stock and components have been lost, therefore all orders from today will not be delivered for approximately three weeks, at which time the payment card will be debited. We are sorry for the inconvenience.

Alternative tripod ladder option is in stock and available here

http://www.austinwhiteladders.co.uk/hedgemaster.htm#tripodladder

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Sherpascopic Promotion

From 18th April 2012 to 31st May 2012 we have a massive price drop on Sherpascopic podium steps for online order. you can see / buy them here

http://shop.austinwhiteladders.co.uk/21-podium-step-ladders

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Order picking steps

We have now added order picking steps to our range warehouse steps

you can see more information here

There are two versions, double sided and platform, both version have handrails and easy drag wheels included. They are available now

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Tuffsteel single section site ladders now available

After the long awaited re-vamped Tuffsteel single section site ladders, they are now in stock and available at extremely competitive prices.

EN131, 150KG rating, and tested to BS2037 class 1 industrial

Heavy duty, all steel single section ladders of tremendous strength & quality. Ideal for use with scaffolding and towers, also useful on boats. Fully coated inside and out with  aluminium-zinc for maximum corrosion resistance. Square non slip rungs, rubber feet at the top and bottom. The ultimate site ladder

They can be seen / bought online here

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